QuickBooks payroll update error 12002 is a connectivity error that occurs when QuickBooks Desktop has trouble connecting to the Internet to download payroll updates or other important updates. 

QuickBooks needs a stable internet connection to fetch updates, but sometimes, it struggles to establish this connection. 

It is caused by issues with the internet connection, incorrect browser and security settings, or interference from antivirus or firewall programs. The prime reason behind this error could be the problems with Internet Explorer settings.

If you need further help to fix this error, do not hesitate to call +1(855)-738–0359 and contact our QuickBooks support team for immediate assistance.   

Why Does Error Code 12002 Appear in QuickBooks?

Several factors can contribute to this error 12002, which are as follows:

  • Incorrect browser and security settings may prevent QuickBooks from accessing the internet effectively and can trigger this error 12002.
  • Incorrect Internet Explorer settings may cause this error.
  • Interference from antivirus or firewall programs may block QuickBooks' access to the internet and lead to this error.
  • Issues with connectivity or network configuration may disrupt the communication between QuickBooks and the update servers.

Also read about:- How to Fix QuickBooks Desktop Error Code 40003

Solutions to Fix QuickBooks Error 12002

Below, we have mentioned some important solutions that can help you to fix this payroll error. 

Solution 1: Test connectivity and settings

  • Ensure that Internet Explorer (IE) is set as the default browser.
  • Check if you can access other websites.
  • Download and run the TLS 1.2 Utility.
  •  Ensure that you can access secure websites outside of QuickBooks Desktop.
  • In case you can't access the websites, consider seeking help from our professionals.

Explore more about:- QuickBooks Error 15271 Fix – Resolve Payroll Update Issues in Minutes!

Solution 2: Adjust the Internet Explorer settings

Internet Explorer settings play a crucial role in the smooth downloading of updates within the QuickBooks Desktop. 

To adjust these settings correctly, follow these steps:

  • First, make sure QuickBooks Desktop is closed. Then, open Internet Explorer by clicking on its icon.
  • After that, locate the "Tools" menu at the top. From the "Tools" menu, select "Internet Options."
  • Now, navigate to the "Security" tab. Here, you'll see a globe icon; select it. 
  • Adjust the security level. It should be no higher than "Medium-high."
  • Move to the "Connections" tab. If you don't use a dial-up connection, select "Never Dial a Connection." If you do use a dial-up connection, ensure the correct ISP is selected.
  • Next, click on the "LAN Settings". 
  • Ensure that the "Automatically detect settings" option is selected.
  • Also, check whether the "Use a Proxy Server" checkbox is clear. If it's selected, make a note of the complete address and port.
  • If the port is something other than port 80, do not uncheck the "Use a Proxy Server" option. However, if the port is port 80, you can clear the checkbox.
  • Now, move to the "Advanced" tab and select "Restore Advanced Settings".
  • After that, under "Settings," find "Use TLS 1.2" and ensure it is selected. 

Note: These options may vary depending on your Internet Explorer version.)

  • After making the necessary adjustments, click "OK" to save the changes and exit the Internet Explorer.
  •  Restart your computer.
  • Once your computer restarts, reopen QuickBooks Desktop and try to run the update again.

Solution3: Check security settings

If the above solutions do not help, try to identify the other application that might interrupt the payroll update. Configure your Internet security, personal firewall, and other applications properly to get rid of this error. 

We hope that following this guide has fixed QuickBooks payroll update error 12002. If you need additional help, feel free to dial +1(855)-738–0359.

FAQ: QuickBooks payroll update error 12002

Understanding QuickBooks Payroll Update Error 12002

QuickBooks Payroll Update Error 12002 occurs when the software fails to connect to the internet while attempting to download payroll updates. This issue is usually linked to network timeouts, incorrect internet settings, or security programs blocking QuickBooks' connection.

What Causes QuickBooks Error 12002?

This error is often triggered by misconfigured internet settings, firewall restrictions, or interference from third-party security software. A slow or unstable internet connection can also prevent QuickBooks from accessing the payroll update server, resulting in this error.

How Can QuickBooks Payroll Update Error 12002 Be Fixed?

To resolve this issue, it is important to check and configure internet settings correctly within QuickBooks. Ensuring that firewalls and security software are not blocking QuickBooks' access to the internet can also help. Updating browser settings, resetting the internet connection, and verifying SSL configurations may be necessary to restore proper connectivity.

Does Error 12002 Affect Payroll Processing?

Yes, since this error prevents QuickBooks from downloading the latest payroll updates, it can lead to outdated tax tables, incorrect payroll calculations, and compliance issues. It is crucial to fix this error promptly to ensure smooth payroll processing.

What Should Be Done If the Error Persists?

If the problem continues after adjusting internet and firewall settings, checking for QuickBooks updates and running the QuickBooks Connection Diagnostic Tool may help. If all troubleshooting steps fail, reaching out to QuickBooks support or an IT professional is recommended to resolve any deeper connectivity issues.